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Frequently Asked Questions


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Q: Are Elixinol products registered in Iowa and Alaska?

A: YES! We are proud to say that we have registered all our products with both Iowa and Alaska through the states’ respective hemp programs. Iowa’s Consumable Hemp Regulatory Program requires all CBD and hemp companies register its line of products to the Iowa Department of Inspections & Appeals. Proof of registration can be found here. Alaska also requires hemp products to be registered within its Industrial Hemp Pilot Program within the Department of Natural Resources. Our retailer registration form can be found here

Q: What is CBD?

A: CBD is an acronym for cannabidiol which is one of the major cannabinoids found in the cannabis plant. Elixinol CBD is produced from industrial hemp and extracted using a CO2 extraction process.

Q: What are CBD Capsules?

A: CBD capsules provide a precise serving size of CBD each and every time. They’re convenient and easy to take. Many of our CBD capsules also include other functional ingredients to enhance benefits for specific issues you need help with.

Q: What is the shelf life of Elixinol?

A: For shelf life, please refer to the Best By date found on each one of our products.

Q: How should I store CBD?

A: CBD products are sensitive to high heat. For best quality, be sure to track your order closely, bring it inside as soon as possible and store in a cool, dry place. Gummies can and will likely MELT if kept in high temperatures for an extended time. In the summer months, we may ship gummies with a cold pack to maintain best quality.

Q: How is CBD extracted?

A: There are many ways to extract CBD from the hemp plant. At Elixinol we use super critical CO2 extraction. By controlling the temperature, time and pressure, we are able to extract exactly what we want from the plant. Though this process is more expensive, it allows us to gather a premier extract without using any harsh solvents.

Q: What is the endocannabinoid system?

A: The Endocannabinoid System (ECS) was discovered back in the early 1990’s and has been a focus of many studies since then. Research shows that the ECS plays a significant role within the immune system, stress and pain responses, regulating memories, sleep, metabolism and even reproduction. Interestingly enough, humans aren’t the only ones with an ECS system. Mammals, birds, fish, reptiles and even invertebrates such as mussels and sea urchins have an ECS, too.

The ECS system is comprised of three main parts: endocannabinoids (also called endogenous cannabinoids), receptors and enzymes. Endocannabinoids are molecules made by your body is what binds to the receptors. There are two endocannabinoid receptors, CB1 and CB2. CB1 receptors are found mostly in the brain and central nervous system. CB2 receptors are found primarily in your immune system but can also be found in many peripheral organs. Once the endocannabinoids have carried out their function there is an enzyme that breaks the connection down. It’s like a telephone call. Endocannabinoids are the message, the receptors are the phone, and the enzymes hang up the phone once the call is done.

Q: What are the effects of CBD?

A: The ECS system is all about maintaining harmony and balance within the body. Since everyone’s chemical makeup is different, what will create balance for each individual varies as well. Research indicates that CBD can support a healthy immune system, promote natural sleep, as well as help to relieve occasional, everyday stress. Unlike THC it will not make you “high”. CBD is not addictive, nor does it look like people develop a “tolerance” to it. Some people have reported that they feel like it might not be as effective over time. This is often resolved by either taking a small break and “resetting” or even changing the time of day you take it.

Q: Can you give CBD to dogs?

A: Since your pup also has an ECS system you can absolutely give CBD to your dog, but we always recommend speaking with your veterinarian first.

Q: How much CBD should I take?

A: The recommended serving size on the back of the package is simple a starting point. You can adjust to more or less than that recommended amount, depending on how you are feeling.

Q: Is it possible to overdose on CBD?

A: Taking too much CBD will not have the same common “overdose” reactions that most people associate with schedule 1 drugs. Unless someone has a cannabis allergy, taking too much CBD will probably just make them a little sleepy. For some people who have sensitive stomachs, they might experience a few “tummy issues.”

Q: Will I get “high” if I consume Elixinol?

A. No, you will not get high from consuming Elixinol. It is made entirely and only from industrial hemp and does not contain the psychoactive properties of THC. Additionally, cannabidiol actually keeps THC from binding fully, so when people use CBD with THC they do not get as “high”.

Q: Is Elixinol Pure Hemp Extract the same as medical marijuana?

A: No. The industrial hemp used to produce Elixinol is a variety of cannabis that does not contain the psychoactive properties of THC. Industrial hemp, including that used to produce Elixinol, is essentially a cousin of marijuana and (for most people) a more practical source of cannabinoids.

Q: How is hemp different from marijuana? 

A: From cultivation cycles to end uses, hemp and marijuana are fairly different pants. Though they both come the genus (cannabis) but the main difference is that marijuana typically contains anywhere from 5-20% THC, Hemp contains no more that 0.3 & THC but has high quantities of CBD.

Q: Where does the Hemp come from? Is it imported?

A: None of our hemp is imported from outside the country. The industrial hemp extracted for our products is grown in the United States that use organic farming practices.

Q: What's the difference between mg and % of CBD? What's the strongest? 

A: The potency of the oil is important for formulation of the end product. Generally the higher the potency, the greater number of cannabinoids present in the oil. Potency percentage is important during the formulation of a production batch. Our finished products are formulated to produce a consistent milligram (Mg.) measurement regardless of the potency of the oil that was infused into the product. The mg. designation calls out the active amount of CBD present.

Q: Do your products contain CBD? 

A: Yes! Our products have naturally occurring CBD extracted from hemp.

Q: Do your products contain THC?

A. Any of products labeled as full-spectrum hemp extract contain less than 0.3% of THC. Our broad-spectrum products, such as the Sports Gel and Daily Balance Winter Mint tinctures, are formulated as broad-spectrum hemp extract which contain no detectable levels of THC.

Q: Do your products contain terpenes/sugar/alcohols?

A: Yes, all of our products maintain natural terpenes, which give the products their smell and taste. None of our products contain artificial sweeteners and rely mainly on terpenes and essential oils. IN additional all of our products use sugar alcohol to refine our CBD extract, but those alcohols are burned off before the finished goods are created

Q: The last product I received has different color and flavor (lighter/darker). Is that normal?

A: The quality of the material used, extraction method deployed, and the current formulation all affect the color and flavor of the end product. Elixinol does periodically change the formulation and extraction methods which can result in differentiating colors of the finished good. The overall potency and effect of the product should not be altered.

Q:  What are terpenes? 

A: Terpenes are the “essence” of a plant. Terpenes are what gives a plant its smell and taste. Cannabis has over 200 different terpenes in the plant. In cannabis terpenes play an important role in a phenomenon called the “entourage effect”.

Q: Is it organic? Are any solvents used in the process?

A: Elixinol products are organically grown and extracted with supercritical CO2 fluid extraction technology. No harsh solvents are used in ay of our products.

Q: Do you have a Certificate of Analysis or Testing done on your products? 

A: Yes! All Elixinol products are 3rd party tested by an independent ISO Certified lab. All Certificates of Analysis are published online at https://www.elixinol.com/batch-tests. Once you locate the batch # printed on the product, just plug it into the search box to view test results.

Q:  I'm looking for a product that helps with my specific condition. Which product and serving I should choose?

A: Our friends at the realm of caring can offer advice regarding specific ailments and serving requirements. Please call them at ph.# 719-347-5400 or at https://realmofcaring.org/

Q: Why can't I apply your CBD hemp balms on my face?

A: The skin on the face is much thinner than that on the rest of your body. There are also many more oil glands as well as hair follicles. Using products that are designed for the body on your face can cause clogged pores as well as other skin reactions. If you are interested in using CBD in your skincare regime you can add a couple of drops of our natural tincture to any of your current moisturizers.

Q:  Is CBD safe to give to children and seniors?

A: Elixinol's suggested usage is for customers age 21 and older. As with any dietary supplement seniors should consult their doctor before beginning a CBD supplement.

Q: Can Body Comfort capsules be taken with Calm Stress Support capsules?

A: Yes! You can take Body Comfort CBD Capsules and Calm Stress Support Capsules together. Ashwagandha and Boswellia are complimentary. Both coupled with CBD can lead to amazing results.

Q: Is it ok to take an omega turmeric cbd capsule and a calm stress support (ashwagandha) capsule together?

A: You can take these capsules together. You might even like our Tranquility Bundle

Q: Is the balance good night okay to take when using the daily balance in the morning?

A: Absolutely! There are no issues with using any of our products together. You might even like our new Tranquility Bundle

Q:  I am curious about internal consumption vs topical application. Is there someplace I can read on the site about the difference?

A: Absolutely! Check out our education page and you can learn more about all our different delivery systems.

Q: How do I contact you?

A: You can reach our Customer Service team Monday-Friday from 9 am- 5 pm MST at 844-804-3504 or you can send us an email at [email protected]

Q: Do you have money back guarantee?

A: We sure do! We offer a 30-day satisfaction guarantee. If you try our products and for any reason are not satisfied, please fill out the form on our returns/exchanges page to get the process started. Requests outside of 30 days from the purchase date are handled on a case-by-case basis.

Q: I ordered product but have still not received it or am seeing strange tracking. What's going on?

A: Due to the impact of COVID-19, UPS has been experiencing challenges with their delivery. As such, please expect a delay in your order. We apologize for the inconvenience and appreciate your patience. 

Q: How long does it take to get a refund?

A: Once a refund is issued, it will post back to the credit card used at purchase within 3-5 business days. To learn more about our return policy, please visit our Returns & exchanges page

Q: I just placed the order, but need to make some changes.

A: As long as the item hasn't yet shipped, you can still make changes to your order through our Customer Service team. Give them a call at 844-804-3504,  Monday-Friday 9 am - 5 pm MST, and they will be happy to help. 

Q: What credit cards do you accept?

A: We accept all major credit cards for online orders. This includes American Express, MasterCard, Visa, and Discover. 

Q: Why should I buy Elixinol products? What makes them different from other CBD brands? 

A: Elixinol is committed to bringing the natural remedies of the hemp plant to as many people as possible. We are attempting to bring all of the beneficial attributes forth from the plant in an effective way that people enjoy consuming. We stand behind out products via a 30 day money back satisfaction guarantee. 

Q: How long has Elixinol been around for? 

A: Elixinol USA was founded in 2014 as a manufacturer and distributor of industrial hemp-based dietary supplement and skin care products, with operations based out of Colorado, USA.

Q: I'm not able to find the product I used to purchase. Is it discontinued?

A: In March 2020, our company rebranded and with that, we made some changes to the product catalog. While some of our old products were not carried over, we did carry over some of our best selling products which are now available with different names and packaging. Find your favorite old Elixinol product’s current product equivilant here so you can keep feeling better.

Q: Can I purchase Elixinol in bulk for my fitness club, natural product store, nursing home or other business?

A: Yes, Elixinol is available for wholesale purchase. We are actively seeking to partner with organizations and businesses who share our interest in promoting good health on a global scale. Certain criteria exist to qualify as Elixinol wholesaler or distributor. Click here for more information.

Q: Do you ship internationally?

A: Elixinol USA cannot ship products outside of the United States. Please reach out to one of our global partners if you are looking for international shipments. Note that these international orders will experience different delivery times than expressed above.
 
Elixinol Brazil: Orders require a doctor’s prescription and valid ID. These must be coordinated through our Brazilian division. Please order directly from https://indeov.com.br/
Elixinol Europe: Please order directly at https://elixinol.eu/en/ 
Elixinol UK: Please order directly at https://www.elixinol.co.uk/  
Elixinol Mexico: Please order directly at https://elixinol.mx/ 
Elixinol South Africa: Please order directly at https://www.elixinol.co.za/ 
Elixinol Japan: Please order directly at https://elixinol.co.jp/