Shipping times are business days Monday to Friday, excluding holidays. Please note this might change due to inclement weather. All orders processed after 12pm MST, including expedited orders, will be shipped the following business day.
Expedited shipping options (Two Day or Next Day Air) are shipped via United Postal Service (UPS). Expedited shipping is not available for PO Boxes and Military bases and will be sent via our standard shipping method.
Tracking information will be emailed once your order has shipped. If you did not receive this communication, please contact [email protected].
Due to local legislation we are not able to fulfill any orders to WV and LA. Shipping is available to Puerto Rico and other US outlying territories. Orders to Hawaii can expect longer shipping times. APO/FPO/DPO addresses are accepted.
It’s rare, but occasionally a package will get lost in transit. We will review each incident and aim to identify where an error could have occurred, but most times these circumstances are out of our control. If your tracking information lists the order as “delivered,” Elixinol will not be held responsible. We will, however, work with you to contact the courier service directly to report the incident. Please fill out the form on this page.