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Shipping Policy

Domestic Shipping

Shipping times are business days Monday to Friday, excluding holidays. Please note this might change due to inclement weather. All orders processed after 12pm MST, including expedited orders, will be shipped the following business day.

Expedited shipping options (Two Day or Next Day Air) are shipped via United Postal Service (UPS). Expedited shipping is not available for PO Boxes and Military bases and will be sent via our standard shipping method.

Tracking information will be emailed once your order has shipped. If you did not receive this communication, please contact [email protected].

Due to local legislation we are not able to fulfill any orders to WV and LA. Shipping is available to Puerto Rico and other US outlying territories. Orders to Hawaii can expect longer shipping times. APO/FPO/DPO addresses are accepted.

International Shipping

Elixinol USA cannot ship products outside of the United States. Please reach out to one of our global partners if you are looking for international shipments. Note that these international orders will experience different delivery times than expressed above.

Elixinol Brazil: Orders require a doctor’s prescription and valid ID. These must be coordinated through our Brazilian division. Please order directly from https://indeov.com.br/. Or visit the support page for help https://indeov.com.br/contato/ 
Elixinol Europe: Please order directly at https://elixinol.eu/en/
Elixinol UK: Please order directly at https://www.elixinol.co.uk/ 
Elixinol Mexico: Please order directly at https://elixinol.mx/
Elixinol South Africa: Please order directly at https://www.elixinol.co.za/
Elixinol Japan: Please order directly at https://elixinol.co.jp/ 

Lost Packages

It’s rare, but occasionally a package will get lost in transit. We will review each incident and aim to identify where an error could have occurred, but most times these circumstances are out of our control. If your tracking information lists the order as “delivered,” Elixinol will not be held responsible. We will, however, work with you to contact the courier service directly to report the incident. Please fill out the form on this page

Contact Us

US Customer Service

Phone: 1-844-804-3504

Hours: M-F (9:00 am to 5:00 pm MT)